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HELP & FREQUENTLY ASKED QUESTIONS

Answers before you create or pay.

Learn how documents, downloads, customer accounts and M-Pesa subscriptions work. If you still need help, contact KenyaDocMaker and include the document type or payment code involved.

Documents and downloads

What documents can I create?

KenyaDocMaker supports 18 business formats, including quotations, proforma invoices, invoices, tax invoices, receipts, delivery notes, purchase orders, LPOs, credit notes, debit notes, sales orders, expense vouchers, goods received notes, stock issue notes, work orders, job cards, payment reminders and customer statements.

Are all document types based on one template?

No. Each format uses labels, sections and approval areas suited to its purpose. A receipt, tax invoice, quotation and expense voucher are not simply the same document with a changed heading.

Can I download an editable Word file?

Editable Word downloads are available with the plans and formats shown on the pricing and generator pages. Open the DOCX in Microsoft Word, WPS Office or another compatible editor and review it after making changes.

Can I download or print an A4 PDF?

Yes. The generator uses an A4-oriented preview and provides PDF or print options according to your access level.

Can I add my logo and business details?

Yes. Add your business name, contact details, logo and brand colour in the available profile and document fields.

Does KenyaDocMaker calculate VAT?

The generator can calculate item totals and VAT where the selected document supports tax details. You remain responsible for confirming the correct rate, KRA information and tax treatment.

Where are saved documents kept?

Signed-in customers can access saved work from My Documents, subject to their plan limits. Keep your own copies of important final PDF and Word files.

Accounts and subscriptions

Do I need an account?

You can open the generator and inspect a watermarked preview without an account. An active Business or Pro account is required to save documents, download PDF or Word files and use member features.

What information is requested when subscribing?

New customers enter their full name, preferred username, email address, password and M-Pesa phone number. Existing customers should sign in and renew instead of creating duplicate accounts.

Why is an email address required?

Your email identifies your account, supports account communication and can be used where the product provides document or payment notifications. Enter an address you can access.

Can I preview a document before subscribing?

Yes. You can inspect a watermarked document preview before subscribing. Saving and downloading professional PDF or editable Word files requires an active Business or Pro plan.

What is included in Business?

Business currently includes unlimited documents, editable Word downloads, saved document history and premium use rights for KSh 3,000 per year.

What is included in Pro?

Pro currently includes Business features, premium templates, up to five staff users and priority support for KSh 9,000 per year.

M-Pesa payments and activation

How do I pay with M-Pesa?

Choose your plan, enter the requested customer and phone information, then approve the M-Pesa STK prompt on your phone. Never type or send your M-Pesa PIN to KenyaDocMaker.

When does paid access start?

Access activates after M-Pesa confirms a successful payment. The website then applies the purchased membership to the customer account.

What if I paid but my account is still inactive?

Do not pay again immediately. Keep the M-Pesa confirmation code, confirm you used the correct phone and account details, then contact support with the payment time, amount and code.

Can an existing member renew?

Yes. Sign in using the existing customer account and follow the renewal option. This helps keep saved documents and membership history under one login.

Important checks

Are documents guaranteed to be legally or tax compliant?

No generator can guarantee that every document suits every transaction. Review all wording and figures and obtain professional legal, tax or accounting advice when the matter requires it.

What should I check before sharing a document?

Check names, contacts, dates, document numbers, descriptions, quantities, prices, VAT, totals, payment instructions, delivery terms and approval sections.

How do I contact support?

Use the published email, telephone or WhatsApp information on the Contact & Support page. Never send passwords, M-Pesa PINs or unrelated private information.

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