Help & Frequently Asked Questions

KenyaDocMaker is a document-preparation website. Start with a guide to organise your information, then check the connected document tool for the templates actually available.

No. A guide explains what to prepare and review. It may mention examples for which there is no generator. Actual templates are shown in the document maker.

Check the available choices in the document maker. A category card, guide or sample illustration is not confirmation that a particular template is currently offered.

Have correct names, dates, references and wording ready. Where relevant, include amounts and a currency. Gather only the information needed for your task.

Check the price and what is included in the selected tool before continuing. Do not assume a guide or sample image means a completed document is free.

Only the formats shown by the selected tool are available. Do not assume every template includes both an editable document and a PDF. Check the output option before paying.

Editing depends on the file format and the tools you use to open it. Check whether an editable format is included, and keep an unchanged copy before making changes.

Follow the access requirements shown by the document tool. Use the Log in or My account link where one is provided, and check any account or membership requirement before placing a paid order.

The information pages have a responsive layout. The document maker and downloads need to be checked on your device. A larger screen may make long forms or detailed previews easier to review.

Do not assume it will. Use an explicit save function where one is provided and keep a copy of important input. Avoid clearing browser data or closing the page before saving your work.

Use M-Pesa only when it is offered by the live payment screen. Confirm the displayed amount and recipient before authorising a payment. Never enter an M-Pesa PIN into a website form.

Read the on-screen status and check whether money was deducted before attempting another payment. Keep the order or transaction reference and contact the published support channel about a payment that remains unresolved.

Keep the transaction reference, amount, time and any error message. Check the order status and your browser’s downloads list. Contact support with those details rather than paying again immediately.

Check your browser’s downloads list or the folder chosen by your device. Open the saved file to confirm it is the expected document, not an error page or an incomplete download.

No. A template or neat layout cannot guarantee acceptance by an employer, bank, institution or government office. Follow the recipient’s requirements and obtain appropriate advice for high-stakes uses.

Where automated wording is offered, verify every claim, name, date and amount. Remove invented details or unsuitable clauses and make sure the wording matches your actual situation.

Read the published privacy notice and provide only necessary information. Do not assume a document stays only on your device or that it is automatically deleted unless the operator has explicitly confirmed that practice.

Read the applicable refund policy for the actual offer and contact support about the issue. A refund request needs enough information to identify the order; approval and processing depend on the applicable terms and circumstances.

Never send a PIN, password or one-time security code. Remove unrelated personal information from screenshots and share only what is needed to explain the problem.

Use the published contact channel. Include the page or template name, explain the issue and suggest the change without exposing private document content.