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How payment worksCreate your login, check the annual amount, then tap Send M-Pesa prompt. Enter your PIN only on your phone and wait for confirmation. After Safaricom confirms payment, your plan becomes active automatically.
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No prompt? Confirm your Safaricom number, unlock your phone and wait for the prompt. Enter your PIN only on your phone.
Prompt expired or cancelled? If no money was deducted, you can start a new prompt.
Money deducted but access pending? Do not pay again. Check Subscription payments in My Documents, then contact support with your M-Pesa reference if it still needs review. Never send your PIN.